Shipping policy
All pieces from Frankie Playground are handmade in Paris with care, love, and individuality.
As each item is crafted upon order, shipping times may vary depending on demand, material availability, and production flow.
★ Processing Time
✦ Orders are processed and prepared within 5 days to 1 month, depending on the current workload at the studio.
✦ An estimated timeframe is provided at checkout or by email after purchase.
✦ During busy periods or special drops, processing may take a bit longer — thank you for your patience.
★ Shipping Zones
We ship worldwide from Paris, France using:
✦ La Poste services (Tracked Letter or Colissimo), depending on the size and weight of the package.
★ Shipping Rates
✦ France: discounted shipping rates based on weight (shown at checkout)
✦ International: flat rate of 10 € worldwide
Special free shipping options may be offered during specific campaigns or from a certain cart amount (visible at checkout).
★ Tracking Your Order
✦ All orders come with a tracking number, sent by email once the package is shipped.
✦ You can follow your parcel in real time using the link provided.
★ Delivery Issues & Delays
Frankie Playground is not responsible for:
✦ Delays caused by postal services
✦ Lost, stolen, or damaged packages after dispatch
✦ Incorrect delivery addresses provided by the customer
For any issue, feel free to reach out to us at contact@frankie-playground.com and we’ll do our best to help.